Live Status

All Systems Operational

About This Site

Welcome to the Zinc Systems Status Page. Here you will see current and historical status information for our SYNAPSE Services, Third Party Integrations and alerts to any service outages.

Uptime over the past 90 days. View historical uptime.
SYNAPSE Applications ? Operational
90 days ago
99.98 % uptime
Today
Command Web Application Operational
90 days ago
99.98 % uptime
Today
Reporter Mobile Application Operational
90 days ago
99.98 % uptime
Today
Verify Mobile Application Operational
90 days ago
99.98 % uptime
Today
Console Web Application Operational
90 days ago
99.98 % uptime
Today
SYNAPSE Services ? Operational
90 days ago
100.0 % uptime
Today
User Authentication ? Operational
90 days ago
100.0 % uptime
Today
Events Management ? Operational
90 days ago
100.0 % uptime
Today
Tasks Management ? Operational
90 days ago
100.0 % uptime
Today
Response Forms ? Operational
90 days ago
100.0 % uptime
Today
Dashboards Service ? Operational
90 days ago
100.0 % uptime
Today
Notifications Service ? Operational
90 days ago
100.0 % uptime
Today
Verify Service ? Operational
90 days ago
100.0 % uptime
Today
Codex Service ? Operational
90 days ago
100.0 % uptime
Today
Data Restrictions ? Operational
90 days ago
100.0 % uptime
Today
SYNAPSE API ? Operational
90 days ago
100.0 % uptime
Today
Third Party Services ? Operational
Feature Enablement powered by CloudBees ? Operational
Notifications Service (Email) powered by SendGrid ? Operational
Notifications Service (SMS) powered by Twilio ? Operational
Map Widgets powered by Google Maps ? Operational
Verify Scheduling Service powered by Google Calendar ? Operational
Infrastructure powered by AWS ? Operational
AWS apigateway-eu-west-2 Operational
AWS appsync-eu-west-2 Operational
AWS autoscaling-eu-west-2 Operational
AWS cloudfront Operational
AWS cloudwatch-eu-west-2 Operational
AWS cloudtrail-eu-west-2 Operational
AWS ec2-eu-west-2 Operational
AWS elasticache-eu-west-2 Operational
AWS elasticsearch-eu-west-2 Operational
AWS elb-eu-west-2 Operational
AWS events-eu-west-2 Operational
AWS guardduty-eu-west-2 Operational
AWS iam Operational
AWS kinesis-eu-west-2 Operational
AWS kms-eu-west-2 Operational
AWS lambda-eu-west-2 Operational
AWS rds-eu-west-2 Operational
AWS route53-eu-west-2 Operational
AWS s3-eu-west-2 Operational
AWS secretsmanager-eu-west-2 Operational
AWS securityhub-eu-west-2 Operational
AWS sns-eu-west-2 Operational
AWS sqs-eu-west-2 Operational
AWS cloudformation-eu-west-2 Operational
AWS dynamodb-eu-west-2 Operational
AWS ses-eu-west-2 Operational
Support Team Operations ? Operational
Support Portal (User Authentication) powered by Jira ? Operational
Support Portal (Email Submissions) powered by Jira ? Operational
Support Portal (Ticket Management) powered by Jira ? Operational
Support Portal (Ticket Automation) powered by Jira ? Operational
Training Guides powered by Confluence ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance Notice May 12, 2025 04:30-05:00 BST

We will be conducting scheduled maintenance on our infrastructure on 12th May between 03:30 UTC / 04:30 BST and 04:00 UTC / 05:00 BST for a period of up a few minutes.

During this time, the Command application may be temporarily unavailable for a short period (anticipated to be up to 2 minutes only) and we recommend that you communicate this to your users.

This planned work is to enhance the reliability and performance of our services and we appreciate your understanding.

If you have any questions, please raise a ticket with the Support Team at https://zinc.support/.

Thank you.
Posted on Apr 11, 2025 - 07:29 BST
Apr 21, 2025

No incidents reported today.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025
Command
Resolved - The issue affecting Command has been resolved. Our team has confirmed that the service is now fully operational and stable.

Incident ID: SYNAPSE-17107
Impact: Users unable to select Event Type when creating new Events
Start Time: 14th April 2025 at 09:28
Resolution Time: 14th April 2025 at 10:00
Current Status: Resolved

We apologise for any inconvenience this may have caused and appreciate your patience and support throughout the resolution process.
In the meantime, you can check the status of this incident at https://status.zinc.systems
Thank you for your patience and understanding.
Apr 14, 10:04 BST
Investigating - We are currently experiencing an issue affecting Command. Our team is actively investigating to identify the cause and restore normal service as quickly as possible.

Incident ID: SYNAPSE-17107
Impact: Users unable to select Event Type when creating new Events
Start Time: 14th April 2025 at 09:28
Current Status: Investigating

We will provide updates as soon as we have more information.
In the meantime, you can check the status of this incident at https://status.zinc.systems
Thank you for your patience and understanding.
Apr 14, 09:53 BST
Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

Apr 10, 2025

No incidents reported.

Apr 9, 2025

No incidents reported.

Apr 8, 2025

No incidents reported.

Apr 7, 2025

No incidents reported.

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