Resolved -
The issue affecting Zinc has been resolved. We can confirm that the service is now fully operational and stable.
Incident ID: SYNAPSE-19355
Impact: A failure in the Codex service caused disruption across multiple areas of the platform, including Event Widgets, PDF Exports, and Notifications. Any functionality that relies on Codex to render data was also affected.
Start Time: 19th June 2026 14:21
Current Status: Resolved
Resolution Time: 19th June 2026 14:54
Jun 19, 15:40 BST
Update -
We have implemented a solution for the issue affecting Zinc and are currently monitoring the situation to ensure that the service is stable and fully operational.
Incident ID: SYNAPSE-19355
Impact: A failure in the Codex service is causing disruption across multiple areas of the platform, including Event Widgets, PDF Exports, and Notifications. Any functionality that relies on Codex to render data may also be affected.
Start Time: 19th June 2026 14:21
Current Status: Monitoring
Resolution Time: 19th June 2026 14:54
Jun 19, 14:55 BST
Identified -
We have identified the cause of the issue affecting Zinc. Our team is now working on implementing a solution to resolve the issue.
Incident ID: SYNAPSE-19355
Impact: A failure in the Codex service is causing disruption across multiple areas of the platform, including Event Widgets, PDF Exports, and Notifications. Any functionality that relies on Codex to render data may also be affected.
Start Time: 19th June 2026 14:21
Current Status: Identified
Next Scheduled Update: 19th June 2026 15:43
Jun 19, 14:44 BST
Investigating -
Incident ID: SYNAPSE-19355
Impact: Users are unable to load event data — widgets within the Event view are failing to display
Start Time: 19th June 2026 14:21
Current Status: Investigating
Next Scheduled Update: 19th June 2026 15:21
Jun 19, 14:23 BST