Live Status

All Systems Operational

About This Site

Welcome to the Zinc Systems Status Page. Here you will see current and historical status information for our SYNAPSE Services, Third Party Integrations and alerts to any service outages.

Uptime over the past 90 days. View historical uptime.
Applications Operational
90 days ago
99.99 % uptime
Today
Command Web Application Operational
90 days ago
99.98 % uptime
Today
Reporter Mobile Application Operational
90 days ago
100.0 % uptime
Today
Verify Mobile Application Operational
90 days ago
100.0 % uptime
Today
Console Web Application Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
99.99 % uptime
Today
User Authentication Operational
90 days ago
100.0 % uptime
Today
Events Management Operational
90 days ago
99.98 % uptime
Today
Tasks Management Operational
90 days ago
100.0 % uptime
Today
Response Forms Operational
90 days ago
100.0 % uptime
Today
Dashboards Service Operational
90 days ago
100.0 % uptime
Today
Notifications Service Operational
90 days ago
100.0 % uptime
Today
Verify Service Operational
90 days ago
100.0 % uptime
Today
Data Restrictions Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Support Team Operational
90 days ago
100.0 % uptime
Today
Support Portal Operational
90 days ago
100.0 % uptime
Today
General Communications (No Service Impact) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance Notice Apr 27, 2026 03:00-04:00 BST

Update - This is a reminder that the scheduled maintenance is approaching.

We will be conducting scheduled maintenance on our infrastructure on 27th April 2026 at 02:00 GMT / 03:00 BST for a period of up to 1 hour.

During this time, the Zinc service will be temporarily unavailable for Rule Based Notifications and Auto Event Status Change. We recommend that you communicate this to your users.

This planned work is to enhance the reliability and performance of our services. We appreciate your understanding.

If you have any questions, please raise a ticket with the Support Team at https://zinc.support/.

Thank you for your patience.
Apr 13, 2026 - 17:15 BST
Scheduled - Scheduled Maintenance Notice

We will be conducting scheduled maintenance on our infrastructure on 27th April 2026 at 02:00 GMT / 03:00 BST for a period of up to 1 hour.

During this time, the Zinc service will be temporarily unavailable for Rule Based Notifications and Auto Event Status Change. We recommend that you communicate this to your users.

This planned work is to enhance the reliability and performance of our services. We appreciate your understanding.

If you have any questions, please raise a ticket with the Support Team at https://zinc.support/.

Thank you for your patience.
Mar 30, 2026 - 14:05 BST
Apr 20, 2026
Event Workflow
Resolved - The issue affecting Event Workflow has been resolved. We can confirm that the service is now fully operational and stable.

Incident ID: SYNAPSE-19060
Impact: Intermittently, child questions in the event workflow are not shown when editing an event.
Start Time: 16th April 2026 12:54
Current Status: Resolved
Resolution Time: 20th April 2026 10:27
Apr 20, 10:47 BST
Monitoring - We have implemented a solution for the issue affecting Event Workflow and are currently monitoring the situation to ensure that the service is stable and fully operational.

Incident ID: SYNAPSE-19060
Impact: Intermittently, child questions in the event workflow are not shown when editing an event.
Start Time: 16th April 2026 12:54
Current Status: Investigating
Next Scheduled Update: 20th April 2026 10:45
Apr 20, 09:39 BST
Update - We have identified the cause of the issue affecting Event Workflow. Our team is now working on implementing a solution to resolve the issue.

Incident ID: SYNAPSE-19060
Impact: Intermittently, child questions in the event workflow are not shown when editing an event.
Start Time: 16th April 2026 12:54
Current Status: Investigating
Next Scheduled Update: 20th April 2026 11:00
Apr 20, 09:02 BST
Update - We have identified the cause of the issue affecting Event Workflow. Our team is now working on implementing a solution to resolve the issue.

Incident ID: SYNAPSE-19060
Impact: Intermittently, child questions in the event workflow are not shown when editing an event.
Start Time: 16th April 2026 12:54
Current Status: Investigating
Next Scheduled Update: 20th April 2026 09:00
Apr 17, 17:11 BST
Update - We have identified the cause of the issue affecting Event Workflow. Our team is now working on implementing a solution to resolve the issue.

Incident ID: SYNAPSE-19060
Impact: Intermittently, child questions in the event workflow are not shown when editing an event.
Start Time: 16th April 2026 12:54
Current Status: Investigating
Next Scheduled Update: 17th April 2026 15:00
Apr 17, 13:55 BST
Update - We have identified the cause of the issue affecting Event Workflow. Our team is now working on implementing a solution to resolve the issue.

Incident ID: SYNAPSE-19060
Impact: Intermittently, child questions in the event workflow are not shown when editing an event.
Start Time: 16th April 2026 12:54
Current Status: Investigating
Next Scheduled Update: 17th April 2026 13:00
Apr 17, 11:09 BST
Identified - We have identified the cause of the issue affecting Event Workflow. Our team is now working on implementing a solution to resolve the issue.

Incident ID: SYNAPSE-19060
Impact: Intermittently, child questions in the event workflow are not shown when editing an event.
Start Time: 16th April 2026 12:54
Current Status: Investigating
Next Scheduled Update: 17th April 2026 11:00
Apr 17, 09:00 BST
Update - We are currently experiencing an issue affecting Event Workflow. Our team is actively investigating to identify the cause and restore normal service as quickly as possible.

Incident ID: SYNAPSE-19060
Impact: Intermittently, child questions in the event workflow are not shown when editing an event.
Start Time: 16th April 2026 12:54
Current Status: Investigating
Next Scheduled Update: 17th April 2026 09:00
Apr 16, 15:06 BST
Update - We are currently experiencing an issue affecting Event Workflow. Our team is actively investigating to identify the cause and restore normal service as quickly as possible.

Incident ID: SYNAPSE-19060
Impact: Intermittently, child questions in the event workflow are not shown when editing an event.
Start Time: 16th April 2026 12:54
Current Status: Investigating
Next Scheduled Update: 17th April 2026 09:00
Apr 16, 15:02 BST
Investigating - We are currently experiencing an issue affecting Event Workflow. Our team is actively investigating to identify the cause and restore normal service as quickly as possible.

Incident ID: SYNAPSE-19060
Impact: Intermittently, child questions in the event workflow are not shown when editing an event.
Start Time: 16th April 2026 12:54
Current Status: Investigating
Next Scheduled Update: 16th April 2026 15:00
Apr 16, 13:04 BST
Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026
Apr 16, 2026
Apr 15, 2026

No incidents reported.

Apr 14, 2026

No incidents reported.

Apr 13, 2026
Workflow Permissions
Resolved - The issue affecting Workflow Permissions has been resolved. We can confirm that the service is now fully operational and stable.

Incident ID: SYNAPSE-19033
Impact: Workflows are not correctly enforcing assigned Access Level permissions
Start Time: 13th April 2026 at 11:26
Current Status: Resolved
Resolution Time: 13th April 2026 at 14:26
Apr 13, 14:56 BST
Monitoring - We have implemented a solution for the issue affecting Workflow Permissions and are currently monitoring the situation to ensure that the service is stable and fully operational.

Incident ID: SYNAPSE-19033
Impact: Workflows are not correctly enforcing assigned Access Level permissions
Start Time: 13th April 2026 at 11:26
Current Status: Monitoring
Resolution Time: 13th April 2026 at 14:26
Apr 13, 14:05 BST
Investigating - We are currently experiencing an issue affecting Workflow Permissions. Our team is actively investigating to identify the cause and restore normal service as quickly as possible.
We can confirm that the issue relates to users being able to view workflows that should be restricted when adding a new event. The widgets are functioning as expected and displaying data correctly.

Incident ID: SYNAPSE-19033
Impact: Workflows are not correctly enforcing assigned Access Level permissions
Start Time: 13th April 2026 at 11:26
Current Status: Investigating
Next Scheduled Update: 13th April 2026 at 13:15
Apr 13, 12:16 BST
Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

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