Monitoring - We have implemented a solution for the issue affecting Dashboards and are currently monitoring the situation to ensure that the service is stable and fully operational.
Incident ID: SYNAPSE-20052
Impact: Dashboard pages and widgets are failing to load data.
Start Time: 12th November 2026 08:36
Current Status: Monitoring
Next Scheduled Update: 12th November 2026 14:22
Nov 12, 2026 - 13:23 GMT
Incident ID: SYNAPSE-20052
Impact: Dashboard pages and widgets are failing to load data.
Start Time: 12th November 2026 08:36
Current Status: Monitoring
Next Scheduled Update: 12th November 2026 14:22
Nov 12, 2026 - 13:23 GMT
Identified - We have identified the cause of the issue affecting Dashboards. Our team is now working on implementing a solution to resolve the issue.
Incident ID: SYNAPSE-20052
Impact: Dashboard pages and widgets are failing to load data.
Start Time: 12th November 2026 08:36
Current Status: Investigating
Next Scheduled Update: 12th November 2026 14:00
Nov 12, 2026 - 12:01 GMT
Incident ID: SYNAPSE-20052
Impact: Dashboard pages and widgets are failing to load data.
Start Time: 12th November 2026 08:36
Current Status: Investigating
Next Scheduled Update: 12th November 2026 14:00
Nov 12, 2026 - 12:01 GMT
Update - We are currently experiencing an issue affecting Dashboards. Our team is actively investigating to identify the cause and restore normal service as quickly as possible.
Incident ID: SYNAPSE-20052
Impact: Dashboard pages and widgets are failing to load data.
Start Time: 12th November 2026 10:36
Current Status: Investigating
Next Scheduled Update: 12th November 2026 12:36
Nov 12, 2026 - 11:03 GMT
Incident ID: SYNAPSE-20052
Impact: Dashboard pages and widgets are failing to load data.
Start Time: 12th November 2026 10:36
Current Status: Investigating
Next Scheduled Update: 12th November 2026 12:36
Nov 12, 2026 - 11:03 GMT
Investigating - We are currently experiencing an issue affecting Dashboards. Our team is actively investigating to identify the cause and restore normal service as quickly as possible.
Incident ID: SYNAPSE-20052
Impact: Dashboard pages and widgets are failing to load data.
Start Time: 12th November 2026 08:36
Current Status: Investigating
Next Scheduled Update: 12th November 2026 10:36
Nov 12, 2026 - 08:52 GMT
Incident ID: SYNAPSE-20052
Impact: Dashboard pages and widgets are failing to load data.
Start Time: 12th November 2026 08:36
Current Status: Investigating
Next Scheduled Update: 12th November 2026 10:36
Nov 12, 2026 - 08:52 GMT
About This Site
Welcome to the Zinc Systems Status Page. Here you will see current and historical status information for our SYNAPSE Services, Third Party Integrations and alerts to any service outages.
Applications
Operational
Command Web Application
Operational
Reporter Mobile Application
Operational
Verify Mobile Application
Operational
Console Web Application
Operational
Services
Operational
User Authentication
Operational
Events Management
Operational
Tasks Management
Operational
Response Forms
Operational
Dashboards Service
Operational
Notifications Service
Operational
Verify Service
Operational
Data Restrictions
Operational
API
Operational
Support Team
Operational
Support Portal
Operational
General Communications (No Service Impact)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Maintenance Notice Dec 7, 2026 03:00-05:00 GMT
We will be conducting scheduled maintenance on our infrastructure on 7th December 2026 at 03:00 UTC for a period of up to 2 hours.
During this window, the Zinc service will be temporarily unavailable for approximately one hour. We recommend that you communicate this to your users.
This planned work is to enhance the reliability, performance and security of our services and we appreciate your understanding.
If you have any questions, please raise a ticket with the Support Team at zinc.support
Thank you for your patience.
Posted on Nov 06, 2026 - 10:28 GMT
During this window, the Zinc service will be temporarily unavailable for approximately one hour. We recommend that you communicate this to your users.
This planned work is to enhance the reliability, performance and security of our services and we appreciate your understanding.
If you have any questions, please raise a ticket with the Support Team at zinc.support
Thank you for your patience.
Posted on Nov 06, 2026 - 10:28 GMT