Update - Incident ID: SYNAPSE-19771
Impact: Incident report date/time details may display incorrectly (showing the last update time instead of the original creation time) across notifications, templates, and PDF documents
Start Time: 2nd September 2026 11:42
Current Status: Identified
Next Scheduled Update: 3rd September 2026 09:00
Sep 02, 2026 - 17:01 BST
Update - We have identified the cause of the issue affecting Incident Report timestamps. Our team is now working on implementing a solution to resolve the issue.
Incident ID: SYNAPSE-19771
Impact: Incident report date/time details may display incorrectly (showing the last update time instead of the original creation time) across notifications, templates, and PDF documents
Start Time: 2nd September 2026 11:42
Current Status: Identified
Next Scheduled Update: 2nd September 2026 17:00
Sep 02, 2026 - 14:57 BST
Identified - We have identified the cause of the issue affecting Incident Report timestamps. Our team is now working on implementing a solution to resolve the issue.
Incident ID: SYNAPSE-19771
Impact: Incident report date/time details may display incorrectly (showing the last update time instead of the original creation time) across notifications, templates, and PDF documents
Start Time: 2nd September 2026 11:42
Current Status: Identified
Next Scheduled Update: 2nd September 2026 15:00
Sep 02, 2026 - 12:59 BST
Investigating - We are currently experiencing an issue affecting Incident Report timestamps. Our team is actively investigating to identify the cause and restore normal service as quickly as possible.
Incident ID: SYNAPSE-19771
Impact: Incident report date/time details may display incorrectly (showing the last update time instead of the original creation time) across notifications, templates, and PDF documents
Start Time: 2nd September 2026 11:42
Current Status: Investigating
Next Scheduled Update: 2nd September 2026 13:42
Sep 02, 2026 - 12:11 BST