Zinc Systems Status
All Systems Operational

About This Site

Welcome to the Zinc Systems Status Page. Here you will see current and historical status information for our SYNAPSE Services, Third Party Integrations and alerts to any service outages.

Uptime over the past 90 days. View historical uptime.
SYNAPSE Applications ? Operational
90 days ago
99.99 % uptime
Today
Command Web Application Operational
90 days ago
99.99 % uptime
Today
Reporter Mobile Application Operational
90 days ago
99.99 % uptime
Today
Verify Mobile Application Operational
90 days ago
99.99 % uptime
Today
Console Web Application Operational
90 days ago
99.99 % uptime
Today
SYNAPSE Services ? Operational
90 days ago
99.98 % uptime
Today
User Authentication ? Operational
90 days ago
99.99 % uptime
Today
Events Management ? Operational
90 days ago
100.0 % uptime
Today
Tasks Management ? Operational
90 days ago
100.0 % uptime
Today
Response Forms ? Operational
90 days ago
100.0 % uptime
Today
Dashboards Service ? Operational
90 days ago
100.0 % uptime
Today
Notifications Service ? Operational
90 days ago
99.91 % uptime
Today
Verify Service ? Operational
90 days ago
100.0 % uptime
Today
Codex Service ? Operational
90 days ago
100.0 % uptime
Today
Data Restrictions ? Operational
90 days ago
99.98 % uptime
Today
SYNAPSE API ? Operational
90 days ago
100.0 % uptime
Today
Third Party Services ? Operational
Feature Enablement powered by CloudBees ? Operational
Notifications Service (Email) powered by SendGrid ? Operational
Notifications Service (SMS) powered by Twilio ? Operational
Map Widgets powered by Google Maps ? Operational
Verify Scheduling Service powered by Google Calendar ? Operational
Infrastructure powered by AWS ? Operational
AWS apigateway-eu-west-2 Operational
AWS appsync-eu-west-2 Operational
AWS autoscaling-eu-west-2 Operational
AWS cloudfront Operational
AWS cloudwatch-eu-west-2 Operational
AWS cloudtrail-eu-west-2 Operational
AWS ec2-eu-west-2 Operational
AWS elasticache-eu-west-2 Operational
AWS elasticsearch-eu-west-2 Operational
AWS elb-eu-west-2 Operational
AWS events-eu-west-2 Operational
AWS guardduty-eu-west-2 Operational
AWS iam Operational
AWS kinesis-eu-west-2 Operational
AWS kms-eu-west-2 Operational
AWS lambda-eu-west-2 Operational
AWS rds-eu-west-2 Operational
AWS route53-eu-west-2 Operational
AWS s3-eu-west-2 Operational
AWS secretsmanager-eu-west-2 Operational
AWS securityhub-eu-west-2 Operational
AWS sns-eu-west-2 Operational
AWS sqs-eu-west-2 Operational
AWS cloudformation-eu-west-2 Operational
AWS dynamodb-eu-west-2 Operational
AWS ses-eu-west-2 Operational
Support Team Operations ? Operational
Support Portal (User Authentication) powered by Jira ? Operational
Support Portal (Email Submissions) powered by Jira ? Operational
Support Portal (Ticket Management) powered by Jira ? Operational
Support Portal (Ticket Automation) powered by Jira ? Operational
P1 Ticket Alerting powered by PagerDuty ? Operational
P1 Ticket Alerting (Mobile Application) powered by PagerDuty ? Operational
P1 Ticket Alerting (Notification Delivery) powered by PagerDuty ? Operational
P1 Ticket Alerting (User Authentication) powered by PagerDuty ? Operational
P1 Ticket Alerting (Schedules and Escalation Policies) powered by PagerDuty ? Operational
Training Guides powered by Confluence ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled Maintenance Notice Dec 16, 2024 01:00-03:00 GMT
Update - The planned maintenance we informed you about on 1st November has been rescheduled.

We will now be conducting this maintenance on 16th December at 01:00 UTC instead of 30th November as originally notified.

This scheduled maintenance will be for a period of up to 2 hours. During this time, the SYNAPSE service will be temporarily unavailable and we recommend that you communicate this to your users and make plans to operate outside of the system during this short period.

This planned work is to enhance the reliability and performance of our services and we appreciate your understanding.

If you have any questions, please raise a ticket with the Support Team at https://zinc.support/.

Thank you for your patience.
Nov 18, 2024 - 14:00 GMT
Scheduled - We will be conducting scheduled maintenance on our infrastructure on 30th November 2024 at 01:00 UTC for a period of up to 2 hours.

During this time, the SYNAPSE service will be temporarily unavailable and we recommend that you communicate this to your users and make plans to operate outside of the system during this short period.

This planned work is to enhance the reliability and performance of our services and we appreciate your understanding.

If you have any questions, please raise a ticket with the Support Team at https://zinc.support/.

Thank you for your patience.
Nov 01, 2024 - 16:05 GMT
Past Incidents
Nov 20, 2024

No incidents reported today.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.

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