Live Status

All Systems Operational

About This Site

Welcome to the Zinc Systems Status Page. Here you will see current and historical status information for our SYNAPSE Services, Third Party Integrations and alerts to any service outages.

Uptime over the past 90 days. View historical uptime.
SYNAPSE Applications ? Operational
90 days ago
99.98 % uptime
Today
Command Web Application Operational
90 days ago
99.98 % uptime
Today
Reporter Mobile Application Operational
90 days ago
99.98 % uptime
Today
Verify Mobile Application Operational
90 days ago
99.98 % uptime
Today
Console Web Application Operational
90 days ago
99.98 % uptime
Today
SYNAPSE Services ? Operational
90 days ago
100.0 % uptime
Today
User Authentication ? Operational
90 days ago
100.0 % uptime
Today
Events Management ? Operational
90 days ago
100.0 % uptime
Today
Tasks Management ? Operational
90 days ago
100.0 % uptime
Today
Response Forms ? Operational
90 days ago
100.0 % uptime
Today
Dashboards Service ? Operational
90 days ago
100.0 % uptime
Today
Notifications Service ? Operational
90 days ago
100.0 % uptime
Today
Verify Service ? Operational
90 days ago
100.0 % uptime
Today
Codex Service ? Operational
90 days ago
100.0 % uptime
Today
Data Restrictions ? Operational
90 days ago
100.0 % uptime
Today
SYNAPSE API ? Operational
90 days ago
100.0 % uptime
Today
Third Party Services ? Operational
Feature Enablement powered by CloudBees ? Operational
Notifications Service (Email) powered by SendGrid ? Operational
Notifications Service (SMS) powered by Twilio ? Operational
Map Widgets powered by Google Maps ? Operational
Verify Scheduling Service powered by Google Calendar ? Operational
Infrastructure powered by AWS ? Operational
AWS apigateway-eu-west-2 Operational
AWS appsync-eu-west-2 Operational
AWS autoscaling-eu-west-2 Operational
AWS cloudfront Operational
AWS cloudwatch-eu-west-2 Operational
AWS cloudtrail-eu-west-2 Operational
AWS ec2-eu-west-2 Operational
AWS elasticache-eu-west-2 Operational
AWS elasticsearch-eu-west-2 Operational
AWS elb-eu-west-2 Operational
AWS events-eu-west-2 Operational
AWS guardduty-eu-west-2 Operational
AWS iam Operational
AWS kinesis-eu-west-2 Operational
AWS kms-eu-west-2 Operational
AWS lambda-eu-west-2 Operational
AWS rds-eu-west-2 Operational
AWS route53-eu-west-2 Operational
AWS s3-eu-west-2 Operational
AWS secretsmanager-eu-west-2 Operational
AWS securityhub-eu-west-2 Operational
AWS sns-eu-west-2 Operational
AWS sqs-eu-west-2 Operational
AWS cloudformation-eu-west-2 Operational
AWS dynamodb-eu-west-2 Operational
AWS ses-eu-west-2 Operational
Support Team Operations ? Operational
Support Portal (User Authentication) powered by Jira ? Operational
Support Portal (Email Submissions) powered by Jira ? Operational
Support Portal (Ticket Management) powered by Jira ? Operational
Support Portal (Ticket Automation) powered by Jira ? Operational
Training Guides powered by Confluence ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 14, 2025

No incidents reported today.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025
Scheduled Maintenance Notice
Completed - The scheduled maintenance has been completed.
Jun 30, 05:00 BST
Update - We will be performing scheduled maintenance on 30th June to update the Console URL.

As part of this work, the Console URL will change from [organisation].admin.zinc.bi to [organisation].admin.zinc.systems.

An automatic redirect will be in place, so any users accessing the old URL will automatically be redirected to the new one, thereby removing any confusion. We would however still recommend informing your users of this change in advance as best practice.

If you have any questions, please contact the Support Team at https://zinc.support.

Thank you for your understanding.
Jun 23, 09:33 BST
Scheduled - We will be performing scheduled maintenance on 30th June to update the Console URL.

As part of this work, the Console URL will change from [organisation].admin.zinc.bi to [organisation].admin.zinc.systems.

An automatic redirect will be in place, so any users accessing the old URL will automatically be redirected to the new one, thereby removing any confusion. We would however still recommend informing your users of this change in advance as best practice.

If you have any questions, please contact the Support Team at https://zinc.support.

Thank you for your understanding.
May 30, 09:35 BST
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