Zinc Systems Status
All Systems Operational

About This Site

Welcome to the Zinc Systems Status Page. Here you will see current and historical status information for our SYNAPSE Services, Third Party Integrations and alerts to any service outages.

Uptime over the past 90 days. View historical uptime.
SYNAPSE Applications ? Operational
90 days ago
99.98 % uptime
Today
Command Web Application Operational
90 days ago
99.98 % uptime
Today
Reporter Mobile Application Operational
90 days ago
99.98 % uptime
Today
Verify Mobile Application Operational
90 days ago
99.98 % uptime
Today
Console Web Application Operational
90 days ago
99.98 % uptime
Today
SYNAPSE Services ? Operational
90 days ago
100.0 % uptime
Today
User Authentication ? Operational
90 days ago
100.0 % uptime
Today
Events Management ? Operational
90 days ago
100.0 % uptime
Today
Tasks Management ? Operational
90 days ago
100.0 % uptime
Today
Response Forms ? Operational
90 days ago
100.0 % uptime
Today
Dashboards Service ? Operational
90 days ago
100.0 % uptime
Today
Notifications Service ? Operational
90 days ago
100.0 % uptime
Today
Verify Service ? Operational
90 days ago
100.0 % uptime
Today
Codex Service ? Operational
90 days ago
100.0 % uptime
Today
Data Restrictions ? Operational
90 days ago
100.0 % uptime
Today
SYNAPSE API ? Operational
90 days ago
100.0 % uptime
Today
Third Party Services ? Operational
Feature Enablement powered by CloudBees ? Operational
Notifications Service (Email) powered by SendGrid ? Operational
Notifications Service (SMS) powered by Twilio ? Operational
Map Widgets powered by Google Maps ? Operational
Verify Scheduling Service powered by Google Calendar ? Operational
Infrastructure powered by AWS ? Operational
AWS apigateway-eu-west-2 Operational
AWS appsync-eu-west-2 Operational
AWS autoscaling-eu-west-2 Operational
AWS cloudfront Operational
AWS cloudwatch-eu-west-2 Operational
AWS cloudtrail-eu-west-2 Operational
AWS ec2-eu-west-2 Operational
AWS elasticache-eu-west-2 Operational
AWS elasticsearch-eu-west-2 Operational
AWS elb-eu-west-2 Operational
AWS events-eu-west-2 Operational
AWS guardduty-eu-west-2 Operational
AWS iam Operational
AWS kinesis-eu-west-2 Operational
AWS kms-eu-west-2 Operational
AWS lambda-eu-west-2 Operational
AWS rds-eu-west-2 Operational
AWS route53-eu-west-2 Operational
AWS s3-eu-west-2 Operational
AWS secretsmanager-eu-west-2 Operational
AWS securityhub-eu-west-2 Operational
AWS sns-eu-west-2 Operational
AWS sqs-eu-west-2 Operational
AWS cloudformation-eu-west-2 Operational
AWS dynamodb-eu-west-2 Operational
AWS ses-eu-west-2 Operational
Support Team Operations ? Operational
Support Portal (User Authentication) powered by Jira ? Operational
Support Portal (Email Submissions) powered by Jira ? Operational
Support Portal (Ticket Management) powered by Jira ? Operational
Support Portal (Ticket Automation) powered by Jira ? Operational
P1 Ticket Alerting powered by PagerDuty ? Operational
P1 Ticket Alerting (Mobile Application) powered by PagerDuty ? Operational
P1 Ticket Alerting (Notification Delivery) powered by PagerDuty ? Operational
P1 Ticket Alerting (User Authentication) powered by PagerDuty ? Operational
P1 Ticket Alerting (Schedules and Escalation Policies) powered by PagerDuty ? Operational
Training Guides powered by Confluence ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Feb 18, 2025

No incidents reported today.

Feb 17, 2025

No incidents reported.

Feb 16, 2025

No incidents reported.

Feb 15, 2025

No incidents reported.

Feb 14, 2025

No incidents reported.

Feb 13, 2025

No incidents reported.

Feb 12, 2025
Events
Resolved - The issue affecting Events has been resolved. We can confirm that the service is now fully operational and stable.

Incident ID: SYNAPSE-16742
Impact: The Event Status, Severity, and Priority lists on the Event View Page are displaying incorrect options.
Start Time: 7 February 2025 12:38
Current Status: Monitoring
Resolution Time: 12 February 2025 06:41
Feb 12, 07:45 GMT
Monitoring - We have implemented a solution for the issue affecting Events and are currently monitoring the situation to ensure that the service is stable and fully operational.

Incident ID: SYNAPSE-16742
Impact: The Event Status, Severity, and Priority lists on the Event View Page are displaying incorrect options.
Start Time: 7 February 2025 12:38
Current Status: Monitoring
Resolution Time: 12 February 2025 06:41
Feb 12, 06:45 GMT
Update - We have identified the cause of the issue affecting Events. Our team are currently conducting automated testing ready for the release of the solution.

Incident ID: SYNAPSE-16742
Impact: The Event Status, Severity, and Priority lists on the Event View Page are displaying incorrect options.
Start Time: 7 February 2025 12:38
Current Status: Identified

We will provide updates as soon as we have more information.
In the meantime, you can check the status of this incident at https://status.zinc.systems
Thank you for your patience and understanding.
Feb 11, 13:13 GMT
Update - We have identified the cause of the issue affecting Events. Our team are currently testing the solution to resolve the issue.

Incident ID: SYNAPSE-16742
Impact: The Event Status, Severity, and Priority lists on the Event View Page are displaying incorrect options.
Start Time: 7 February 2025 12:38
Current Status: Identified

We will provide updates as soon as we have more information.
In the meantime, you can check the status of this incident at https://status.zinc.systems
Thank you for your patience and understanding.
Feb 11, 09:59 GMT
Update - We have identified the cause of the issue affecting Events. Our team are currently testing the solution to resolve the issue.

Incident ID: SYNAPSE-16742
Impact: The Event Status, Severity, and Priority lists on the Event View Page are displaying incorrect options.
Start Time: 7 February 2025 12:38
Current Status: Identified

We will provide updates as soon as we have more information.
In the meantime, you can check the status of this incident at https://status.zinc.systems
Thank you for your patience and understanding.
Feb 10, 14:26 GMT
Update - We have identified the cause of the issue affecting Events. Our team are continuing to work on implementing a solution to resolve the issue.

Incident ID: SYNAPSE-16742
Impact: The Event Status, Severity, and Priority lists on the Event View Page are displaying incorrect options.
Start Time: 7 February 2025 12:38
Current Status: Identified

We will provide updates as soon as we have more information.
In the meantime, you can check the status of this incident at https://status.zinc.systems
Thank you for your patience and understanding.
Feb 10, 12:00 GMT
Update - We have identified the cause of the issue affecting Events. Our team are continuing to work on implementing a solution to resolve the issue.

Incident ID: SYNAPSE-16742
Impact: The Event Status, Severity, and Priority lists on the Event View Page are displaying incorrect options.
Start Time: 7 February 2025 12:38
Current Status: Identified

We will provide updates as soon as we have more information.
In the meantime, you can check the status of this incident at https://status.zinc.systems
Thank you for your patience and understanding.
Feb 10, 09:08 GMT
Identified - We have identified the cause of the issue affecting Events. Our team is now working on implementing a solution to resolve the issue.

Incident ID: SYNAPSE-16742
Impact: The Event Status, Severity, and Priority lists on the Event View Page are displaying incorrect options.
Start Time: 7 February 2025 12:38
Current Status: Identified

We will provide updates as soon as we have more information.
In the meantime, you can check the status of this incident at https://status.zinc.systems
Thank you for your patience and understanding.
Feb 7, 14:39 GMT
Investigating - We are currently experiencing an issue affecting Events. Our team is actively investigating to identify the cause and restore normal service as quickly as possible.

Incident ID: SYNAPSE-16742
Impact: The Event Status, Severity, and Priority lists on the Event View Page are displaying incorrect options.
Start Time: 7 February 2025 12:38
Current Status: Investigating

We will provide updates as soon as we have more information.
In the meantime, you can check the status of this incident at https://status.zinc.systems
Thank you for your patience and understanding.
Feb 7, 12:44 GMT
Feb 11, 2025
Feb 10, 2025
Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025
Feb 6, 2025

No incidents reported.

Feb 5, 2025
SYNAPSE
Resolved - The issue affecting SYNAPSE has been resolved. Our team has confirmed that the service is now fully operational and stable.

Incident ID: SYNAPSE-16726
Impact: SYNAPSE is encountering a service degradation issue, resulting in intermittent performance fluctuations
Current Status: Resolved

We apologise for any inconvenience this may have caused and appreciate your patience and support throughout the resolution process.
You can check the status of this incident at https://status.zinc.systems
Thank you for your patience and understanding.
Feb 5, 14:53 GMT
Monitoring - We have implemented a solution for the issue affecting SYNAPSE and are currently monitoring the situation to ensure that the service is stable and fully operational.

Incident ID: SYNAPSE-16726
Impact: SYNAPSE is encountering a service degradation issue, resulting in intermittent performance fluctuations
Current Status: Monitoring

We will provide updates as soon as we have more information.
In the meantime, you can check the status of this incident at https://status.zinc.systems
Thank you for your patience and understanding.
Feb 5, 13:53 GMT
Investigating - We are currently experiencing an issue affecting SYNAPSE. Our team is actively investigating to identify the cause and restore normal service as quickly as possible.

Incident ID: SYNAPSE-16726
Impact: SYNAPSE is encountering a service degradation issue, resulting in intermittent performance fluctuations
Current Status: Investigating

We will provide updates as soon as we have more information.
In the meantime, you can check the status of this incident at https://status.zinc.systems
Thank you for your patience and understanding.
Feb 5, 13:40 GMT
Feb 4, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage