Live Status
Investigating - We are currently experiencing an issue affecting Map Widgets. Our team is actively investigating to identify the cause and restore normal service as quickly as possible.

Incident ID: SYNAPSE-17648
Impact: When accessing the Map Widget within the Event Workflow or Dashboard Page, users will not be able to see the Google Map. Additionally, adding a new Event by placing a Location pin on the map is currently unavailable. However, Events can still be submitted by selecting a Location from the drop-down menu. This issue affects the Command web application only. The Reporter and Verify mobile apps are not impacted at this time.
Start Time: 18th July 2025 19:03 BST
Current Status: Investigating
Next Scheduled Update: 21st July 2025 10:00 BST

Jul 18, 2025 - 19:08 BST

About This Site

Welcome to the Zinc Systems Status Page. Here you will see current and historical status information for our SYNAPSE Services, Third Party Integrations and alerts to any service outages.

SYNAPSE Applications ? Degraded Performance
90 days ago
99.98 % uptime
Today
Command Web Application Degraded Performance
90 days ago
99.98 % uptime
Today
Reporter Mobile Application Operational
90 days ago
99.98 % uptime
Today
Verify Mobile Application Operational
90 days ago
99.98 % uptime
Today
Console Web Application Operational
90 days ago
99.98 % uptime
Today
SYNAPSE Services ? Degraded Performance
90 days ago
100.0 % uptime
Today
User Authentication ? Operational
90 days ago
100.0 % uptime
Today
Events Management ? Degraded Performance
90 days ago
100.0 % uptime
Today
Tasks Management ? Operational
90 days ago
100.0 % uptime
Today
Response Forms ? Operational
90 days ago
100.0 % uptime
Today
Dashboards Service ? Degraded Performance
90 days ago
100.0 % uptime
Today
Notifications Service ? Operational
90 days ago
100.0 % uptime
Today
Verify Service ? Operational
90 days ago
100.0 % uptime
Today
Codex Service ? Operational
90 days ago
100.0 % uptime
Today
Data Restrictions ? Operational
90 days ago
100.0 % uptime
Today
SYNAPSE API ? Operational
90 days ago
100.0 % uptime
Today
Third Party Services ? Operational
Feature Enablement powered by CloudBees ? Operational
Notifications Service (Email) powered by SendGrid ? Operational
Notifications Service (SMS) powered by Twilio ? Operational
Map Widgets powered by Google Maps ? Operational
Verify Scheduling Service powered by Google Calendar ? Operational
Infrastructure powered by AWS ? Operational
AWS apigateway-eu-west-2 Operational
AWS appsync-eu-west-2 Operational
AWS autoscaling-eu-west-2 Operational
AWS cloudfront Operational
AWS cloudwatch-eu-west-2 Operational
AWS cloudtrail-eu-west-2 Operational
AWS ec2-eu-west-2 Operational
AWS elasticache-eu-west-2 Operational
AWS elasticsearch-eu-west-2 Operational
AWS elb-eu-west-2 Operational
AWS events-eu-west-2 Operational
AWS guardduty-eu-west-2 Operational
AWS iam Operational
AWS kinesis-eu-west-2 Operational
AWS kms-eu-west-2 Operational
AWS lambda-eu-west-2 Operational
AWS rds-eu-west-2 Operational
AWS route53-eu-west-2 Operational
AWS s3-eu-west-2 Operational
AWS secretsmanager-eu-west-2 Operational
AWS securityhub-eu-west-2 Operational
AWS sns-eu-west-2 Operational
AWS sqs-eu-west-2 Operational
AWS cloudformation-eu-west-2 Operational
AWS dynamodb-eu-west-2 Operational
AWS ses-eu-west-2 Operational
Support Team Operations ? Operational
Support Portal (User Authentication) powered by Jira ? Operational
Support Portal (Email Submissions) powered by Jira ? Operational
Support Portal (Ticket Management) powered by Jira ? Operational
Support Portal (Ticket Automation) powered by Jira ? Operational
Training Guides powered by Confluence ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Scheduled Maintenance Notice Aug 18, 2025 04:00-05:00 BST

We will be conducting scheduled maintenance on our infrastructure on 18th August 2025 at 03:00 UTC / 04:00 BST.

During this time, the SYNAPSE service is expected to remain unaffected; however, if any disruption does occur, it is anticipated to last no longer than 5 minutes.

This planned work is to enhance the reliability and performance of our services. We appreciate your understanding.

If you have any questions, please raise a ticket with the Support Team at https://zinc.support/ .

Thank you for your patience.

Posted on Jul 18, 2025 - 08:34 BST
Jul 19, 2025

No incidents reported today.

Jul 18, 2025

Unresolved incident: Map Widgets.

Jul 17, 2025

No incidents reported.

Jul 16, 2025

No incidents reported.

Jul 15, 2025

No incidents reported.

Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.