Zinc Systems Status

Map Widgets

Investigating - We are currently experiencing an issue affecting Map Widgets. Our team is actively investigating to identify the cause and restore normal service as quickly as possible.

Incident ID: SYNAPSE-17648
Impact: When accessing the Map Widget within the Event Workflow or Dashboard Page, users will not be able to see the Google Map. Additionally, adding a new Event by placing a Location pin on the map is currently unavailable. However, Events can still be submitted by selecting a Location from the drop-down menu. This issue affects the Command web application only. The Reporter and Verify mobile apps are not impacted at this time.
Start Time: 18th July 2025 19:03 BST
Current Status: Investigating
Next Scheduled Update: 21st July 2025 10:00 BST
Jul 18, 2025 - 19:08 BST

About This Site

Welcome to the Zinc Systems Status Page. Here you will see current and historical status information for our SYNAPSE Services, Third Party Integrations and alerts to any service outages.

Uptime over the past 90 days. View historical uptime.

SYNAPSE Applications Degraded Performance

90 days ago

99.98 % uptime

Today

Command Web Application Degraded Performance

90 days ago

99.98 % uptime

Today

Reporter Mobile Application Operational

90 days ago

99.98 % uptime

Today

Verify Mobile Application Operational

90 days ago

99.98 % uptime

Today

Console Web Application Operational

90 days ago

99.98 % uptime

Today

SYNAPSE Services Degraded Performance

90 days ago

100.0 % uptime

Today

User Authentication Operational

90 days ago

100.0 % uptime

Today

Events Management Degraded Performance

90 days ago

100.0 % uptime

Today

Tasks Management Operational

90 days ago

100.0 % uptime

Today

Response Forms Operational

90 days ago

100.0 % uptime

Today

Dashboards Service Degraded Performance

90 days ago

100.0 % uptime

Today

Notifications Service Operational

90 days ago

100.0 % uptime

Today

Verify Service Operational

90 days ago

100.0 % uptime

Today

Codex Service Operational

90 days ago

100.0 % uptime

Today

Data Restrictions Operational

90 days ago

100.0 % uptime

Today

SYNAPSE API Operational

90 days ago

100.0 % uptime

Today

Third Party Services Operational

Feature Enablement powered by CloudBees Operational

Notifications Service (Email) powered by SendGrid Operational

Notifications Service (SMS) powered by Twilio Operational

Map Widgets powered by Google Maps Operational

Verify Scheduling Service powered by Google Calendar Operational

Infrastructure powered by AWS Operational

AWS apigateway-eu-west-2 Operational

AWS appsync-eu-west-2 Operational

AWS autoscaling-eu-west-2 Operational

AWS cloudfront Operational

AWS cloudwatch-eu-west-2 Operational

AWS cloudtrail-eu-west-2 Operational

AWS ec2-eu-west-2 Operational

AWS elasticache-eu-west-2 Operational

AWS elasticsearch-eu-west-2 Operational

AWS elb-eu-west-2 Operational

AWS events-eu-west-2 Operational

AWS guardduty-eu-west-2 Operational

AWS iam Operational

AWS kinesis-eu-west-2 Operational

AWS kms-eu-west-2 Operational

AWS lambda-eu-west-2 Operational

AWS rds-eu-west-2 Operational

AWS route53-eu-west-2 Operational

AWS s3-eu-west-2 Operational

AWS secretsmanager-eu-west-2 Operational

AWS securityhub-eu-west-2 Operational

AWS sns-eu-west-2 Operational

AWS sqs-eu-west-2 Operational

AWS cloudformation-eu-west-2 Operational

AWS dynamodb-eu-west-2 Operational

AWS ses-eu-west-2 Operational

Support Team Operations Operational

Support Portal (User Authentication) powered by Jira Operational

Support Portal (Email Submissions) powered by Jira Operational

Support Portal (Ticket Management) powered by Jira Operational

Support Portal (Ticket Automation) powered by Jira Operational

Training Guides powered by Confluence Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance Notice Aug `18`, `2025` `04:00`-`05:00` BST

We will be conducting scheduled maintenance on our infrastructure on 18th August 2025 at 03:00 UTC / 04:00 BST.

During this time, the SYNAPSE service is expected to remain unaffected; however, if any disruption does occur, it is anticipated to last no longer than 5 minutes.

This planned work is to enhance the reliability and performance of our services. We appreciate your understanding.

If you have any questions, please raise a ticket with the Support Team at https://zinc.support/ .

Thank you for your patience.
Posted on Jul 18, 2025 - 08:34 BST

Past Incidents

Jul 19, 2025

No incidents reported today.

Jul 18, 2025

Unresolved incident: Map Widgets.

Jul 17, 2025

No incidents reported.

Jul 16, 2025

No incidents reported.

Jul 15, 2025

No incidents reported.

Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

About This Site

Related

Scheduled Maintenance

Scheduled Maintenance Notice Aug 18, 2025 04:00-05:00 BST

Past Incidents

Scheduled Maintenance Notice Aug `18`, `2025` `04:00`-`05:00` BST