Live Status

All Systems Operational

About This Site

Welcome to the Zinc Systems Status Page. Here you will see current and historical status information for our SYNAPSE Services, Third Party Integrations and alerts to any service outages.

Uptime over the past 90 days. View historical uptime.
SYNAPSE Applications ? Operational
90 days ago
99.98 % uptime
Today
Command Web Application Operational
90 days ago
99.98 % uptime
Today
Reporter Mobile Application Operational
90 days ago
99.98 % uptime
Today
Verify Mobile Application Operational
90 days ago
99.98 % uptime
Today
Console Web Application Operational
90 days ago
99.98 % uptime
Today
SYNAPSE Services ? Operational
90 days ago
100.0 % uptime
Today
User Authentication ? Operational
90 days ago
100.0 % uptime
Today
Events Management ? Operational
90 days ago
100.0 % uptime
Today
Tasks Management ? Operational
90 days ago
100.0 % uptime
Today
Response Forms ? Operational
90 days ago
100.0 % uptime
Today
Dashboards Service ? Operational
90 days ago
100.0 % uptime
Today
Notifications Service ? Operational
90 days ago
100.0 % uptime
Today
Verify Service ? Operational
90 days ago
100.0 % uptime
Today
Codex Service ? Operational
90 days ago
100.0 % uptime
Today
Data Restrictions ? Operational
90 days ago
100.0 % uptime
Today
SYNAPSE API ? Operational
90 days ago
100.0 % uptime
Today
Third Party Services ? Operational
Feature Enablement powered by CloudBees ? Operational
Notifications Service (Email) powered by SendGrid ? Operational
Notifications Service (SMS) powered by Twilio ? Operational
Map Widgets powered by Google Maps ? Operational
Verify Scheduling Service powered by Google Calendar ? Operational
Infrastructure powered by AWS ? Operational
AWS apigateway-eu-west-2 Operational
AWS appsync-eu-west-2 Operational
AWS autoscaling-eu-west-2 Operational
AWS cloudfront Operational
AWS cloudwatch-eu-west-2 Operational
AWS cloudtrail-eu-west-2 Operational
AWS ec2-eu-west-2 Operational
AWS elasticache-eu-west-2 Operational
AWS elasticsearch-eu-west-2 Operational
AWS elb-eu-west-2 Operational
AWS events-eu-west-2 Operational
AWS guardduty-eu-west-2 Operational
AWS iam Operational
AWS kinesis-eu-west-2 Operational
AWS kms-eu-west-2 Operational
AWS lambda-eu-west-2 Operational
AWS rds-eu-west-2 Operational
AWS route53-eu-west-2 Operational
AWS s3-eu-west-2 Operational
AWS secretsmanager-eu-west-2 Operational
AWS securityhub-eu-west-2 Operational
AWS sns-eu-west-2 Operational
AWS sqs-eu-west-2 Operational
AWS cloudformation-eu-west-2 Operational
AWS dynamodb-eu-west-2 Operational
AWS ses-eu-west-2 Operational
Support Team Operations ? Operational
Support Portal (User Authentication) powered by Jira ? Operational
Support Portal (Email Submissions) powered by Jira ? Operational
Support Portal (Ticket Management) powered by Jira ? Operational
Support Portal (Ticket Automation) powered by Jira ? Operational
P1 Ticket Alerting powered by PagerDuty ? Operational
P1 Ticket Alerting (Mobile Application) powered by PagerDuty ? Operational
P1 Ticket Alerting (Notification Delivery) powered by PagerDuty ? Operational
P1 Ticket Alerting (User Authentication) powered by PagerDuty ? Operational
P1 Ticket Alerting (Schedules and Escalation Policies) powered by PagerDuty ? Operational
Training Guides powered by Confluence ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 2, 2025

No incidents reported today.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025
Verify App 1.1.6
Resolved - The issue affecting Verify App version 1.1.6 has been resolved. We can confirm that the service is now fully operational and stable.
We kindly ask users to update to version 1.1.7, which is now available on the Play Store.

Incident ID: SYNAPSE-16970
Impact: The Verify app is experiencing crashes and instability
Start Time: 18 March 2025 at 17:01
Current Status: Resolved
Resolution Time: 20 March 2025 at 04:50
Mar 20, 15:39 GMT
Monitoring - We have implemented a solution for the issue affecting Verify App version 1.1.6 and are currently monitoring the situation to ensure that the service is stable and fully operational.
We kindly ask users to update to version 1.1.7, which is now available on the Play Store.

Incident ID: SYNAPSE-16970
Impact: The Verify app is experiencing crashes and instability
Start Time: 18 March 2025 at 17:01
Current Status: Monitoring
Mar 20, 08:47 GMT
Update - We have identified the cause of the issue affecting Verify App version 1.1.6. A new version of the app has been progressed and will be released soon to resolve the issue.

Incident ID: SYNAPSE-16970
Impact: The Verify app is experiencing crashes and instability
Start Time: 18 March 2025 at 17:01
Current Status: Identified
Next Scheduled Update: 20 March 2025 at 09:01
Mar 19, 15:01 GMT
Update - We have identified the cause of the issue affecting Verify App version 1.1.6. Our team is now working on implementing a solution to resolve the issue.

Incident ID: SYNAPSE-16970
Impact: The Verify app is experiencing crashes and instability
Start Time: 18 March 2025 at 17:01
Current Status: Investigating
Next Scheduled Update: 19 March 2025 at 15:01
Mar 19, 12:06 GMT
Identified - We have identified the cause of the issue affecting Verify App version 1.1.6. Our team is now working on implementing a solution to resolve the issue.

Incident ID: SYNAPSE-16970
Impact: The Verify app is experiencing crashes and instability
Start Time: 18 March 2025 at 17:01
Current Status: Identified
Next Scheduled Update: 19 March 2025 at 12:01
Mar 19, 09:01 GMT
Investigating - We are currently experiencing an issue affecting Verify App version 1.1.6. Our team is actively investigating to identify the cause and restore normal service as quickly as possible.

Incident ID: SYNAPSE-16970
Impact: The Verify app is experiencing crashes and instability
Start Time: 18 March 2025 at 17:01
Current Status: Investigating
Next Update: 19 March 2025 at 09:01
Mar 18, 17:05 GMT
Mar 19, 2025
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