The issue affecting Dashboards has been resolved. We can confirm that the service is now fully operational and stable.
Incident ID: SYNAPSE-20052 Impact: Dashboard pages and widgets are failing to load data. Start Time: 12th November 2026 08:36 Current Status: Monitoring Resolution Time: 12th November 2026 13:23
Posted Nov 12, 2026 - 14:34 GMT
Monitoring
We have implemented a solution for the issue affecting Dashboards and are currently monitoring the situation to ensure that the service is stable and fully operational.
Incident ID: SYNAPSE-20052 Impact: Dashboard pages and widgets are failing to load data. Start Time: 12th November 2026 08:36 Current Status: Monitoring Next Scheduled Update: 12th November 2026 14:22
Posted Nov 12, 2026 - 13:23 GMT
Identified
We have identified the cause of the issue affecting Dashboards. Our team is now working on implementing a solution to resolve the issue.
Incident ID: SYNAPSE-20052 Impact: Dashboard pages and widgets are failing to load data. Start Time: 12th November 2026 08:36 Current Status: Investigating Next Scheduled Update: 12th November 2026 14:00
Posted Nov 12, 2026 - 12:01 GMT
Update
We are currently experiencing an issue affecting Dashboards. Our team is actively investigating to identify the cause and restore normal service as quickly as possible.
Incident ID: SYNAPSE-20052 Impact: Dashboard pages and widgets are failing to load data. Start Time: 12th November 2026 10:36 Current Status: Investigating Next Scheduled Update: 12th November 2026 12:36
Posted Nov 12, 2026 - 11:03 GMT
Investigating
We are currently experiencing an issue affecting Dashboards. Our team is actively investigating to identify the cause and restore normal service as quickly as possible.
Incident ID: SYNAPSE-20052 Impact: Dashboard pages and widgets are failing to load data. Start Time: 12th November 2026 08:36 Current Status: Investigating Next Scheduled Update: 12th November 2026 10:36
Posted Nov 12, 2026 - 08:52 GMT
This incident affected: Applications (Command Web Application) and Services (Dashboards Service).