We are currently experiencing an issue affecting Map Widgets. Our team is actively investigating to identify the cause and restore normal service as quickly as possible.
Incident ID: SYNAPSE-17648 Impact: When accessing the Map Widget within the Event Workflow or Dashboard Page, users will not be able to see the Google Map. Additionally, adding a new Event by placing a Location pin on the map is currently unavailable. However, Events can still be submitted by selecting a Location from the drop-down menu. This issue affects the Command web application only. The Reporter and Verify mobile apps are not impacted at this time. Start Time: 18th July 2025 19:03 BST Current Status: Investigating Next Scheduled Update: 21st July 2025 10:00 BST
Posted Jul 18, 2025 - 19:08 BST
This incident affects: SYNAPSE Applications (Command Web Application) and SYNAPSE Services (Events Management, Dashboards Service).