The issue affecting Verify App version 1.1.6 has been resolved. We can confirm that the service is now fully operational and stable. We kindly ask users to update to version 1.1.7, which is now available on the Play Store.
Incident ID: SYNAPSE-16970 Impact: The Verify app is experiencing crashes and instability Start Time: 18 March 2025 at 17:01 Current Status: Resolved Resolution Time: 20 March 2025 at 04:50
Posted Mar 20, 2025 - 15:39 GMT
Monitoring
We have implemented a solution for the issue affecting Verify App version 1.1.6 and are currently monitoring the situation to ensure that the service is stable and fully operational. We kindly ask users to update to version 1.1.7, which is now available on the Play Store.
Incident ID: SYNAPSE-16970 Impact: The Verify app is experiencing crashes and instability Start Time: 18 March 2025 at 17:01 Current Status: Monitoring
Posted Mar 20, 2025 - 08:47 GMT
Update
We have identified the cause of the issue affecting Verify App version 1.1.6. A new version of the app has been progressed and will be released soon to resolve the issue.
Incident ID: SYNAPSE-16970 Impact: The Verify app is experiencing crashes and instability Start Time: 18 March 2025 at 17:01 Current Status: Identified Next Scheduled Update: 20 March 2025 at 09:01
Posted Mar 19, 2025 - 15:01 GMT
Update
We have identified the cause of the issue affecting Verify App version 1.1.6. Our team is now working on implementing a solution to resolve the issue.
Incident ID: SYNAPSE-16970 Impact: The Verify app is experiencing crashes and instability Start Time: 18 March 2025 at 17:01 Current Status: Investigating Next Scheduled Update: 19 March 2025 at 15:01
Posted Mar 19, 2025 - 12:06 GMT
Identified
We have identified the cause of the issue affecting Verify App version 1.1.6. Our team is now working on implementing a solution to resolve the issue.
Incident ID: SYNAPSE-16970 Impact: The Verify app is experiencing crashes and instability Start Time: 18 March 2025 at 17:01 Current Status: Identified Next Scheduled Update: 19 March 2025 at 12:01
Posted Mar 19, 2025 - 09:01 GMT
Investigating
We are currently experiencing an issue affecting Verify App version 1.1.6. Our team is actively investigating to identify the cause and restore normal service as quickly as possible.
Incident ID: SYNAPSE-16970 Impact: The Verify app is experiencing crashes and instability Start Time: 18 March 2025 at 17:01 Current Status: Investigating Next Update: 19 March 2025 at 09:01
Posted Mar 18, 2025 - 17:05 GMT
This incident affected: SYNAPSE Applications (Verify Mobile Application).