The issue affecting Zinc has been resolved. We can confirm that the service is now fully operational and stable.
Incident ID: SYNAPSE-19355 Impact: A failure in the Codex service caused disruption across multiple areas of the platform, including Event Widgets, PDF Exports, and Notifications. Any functionality that relies on Codex to render data was also affected. Start Time: 19th June 2026 14:21 Current Status: Resolved Resolution Time: 19th June 2026 14:54
Posted Jun 19, 2026 - 15:40 BST
Update
We have implemented a solution for the issue affecting Zinc and are currently monitoring the situation to ensure that the service is stable and fully operational.
Incident ID: SYNAPSE-19355 Impact: A failure in the Codex service is causing disruption across multiple areas of the platform, including Event Widgets, PDF Exports, and Notifications. Any functionality that relies on Codex to render data may also be affected. Start Time: 19th June 2026 14:21 Current Status: Monitoring Resolution Time: 19th June 2026 14:54
Posted Jun 19, 2026 - 14:55 BST
Identified
We have identified the cause of the issue affecting Zinc. Our team is now working on implementing a solution to resolve the issue.
Incident ID: SYNAPSE-19355 Impact: A failure in the Codex service is causing disruption across multiple areas of the platform, including Event Widgets, PDF Exports, and Notifications. Any functionality that relies on Codex to render data may also be affected. Start Time: 19th June 2026 14:21 Current Status: Identified Next Scheduled Update: 19th June 2026 15:43
Posted Jun 19, 2026 - 14:44 BST
Investigating
Incident ID: SYNAPSE-19355 Impact: Users are unable to load event data — widgets within the Event view are failing to display Start Time: 19th June 2026 14:21 Current Status: Investigating Next Scheduled Update: 19th June 2026 15:21
Posted Jun 19, 2026 - 14:23 BST
This incident affected: Applications (Command Web Application) and Services (Events Management, Notifications Service).